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Shipping Policy – Pure White Lumé®
Last updated: 9 August 2025
At Pure White Lumé®, we make every effort to ensure that your order reaches you quickly, safely, and in perfect condition. Below you will find the details of our shipping policy.
Order Processing Time
- Orders placed on business days (Mon–Fri) are processed within 1–2 business days from the payment confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
Delivery Methods
We offer delivery within Poland and selected EU countries:
- Poland: courier or InPost parcel locker
- European Union: international courier delivery
Estimated Delivery Time
- Poland: 1–3 business days from dispatch
- EU: 3–7 business days from dispatch
Note: Delivery times may be extended during peak periods (e.g., holidays, sales) or due to circumstances beyond our control.
Shipping Costs
The shipping cost is displayed in the cart before checkout. Occasionally, we offer free shipping above a certain order value – according to the current promotion.
Order Tracking
Once your order is dispatched, you will receive an email with a tracking number allowing you to monitor the delivery status in real time.
Incorrect Address Details
Please provide accurate delivery details. Pure White Lumé® is not responsible for delays or undelivered orders caused by incorrect or incomplete address information.
Damages and Delivery Issues
If your package arrives damaged or a product is missing, please contact us within 48 hours of receiving the shipment. Send an email to info@purewhitelume.com including photos of the damage and your order number. We will do our best to resolve the issue as quickly as possible.
Contact
Have questions about shipping? Contact us:
Pure White Lumé®
152-160 City Road, EC1V 2NX London, United Kingdom
E-mail: info@purewhitelume.com
