Contact
Get in Touch
We’d love to hear from you. Whether you have a question about our products, need help with your order, or just want to share your whitening results — our team is here to help.
✨ Your smile matters to us, and so does your experience.
Customer Support
📧 Email: [info@purewhitelume.com]
We aim to respond within 24 hours (Monday–Friday).
Our Address
Pure White Lumé®
152-160 City Road,
EC1V 2NX London
United Kingdom
Message us
Frequently asked questions
How long will it take to receive a reply?
We aim to respond to all inquiries within 24 hours (Monday–Friday). Messages sent during weekends or public holidays will be answered on the next working day.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking link so you can follow your delivery in real time.
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we can update or cancel it for you. Please contact us as soon as possible at support@purewhitelume.com with your order number.
Do you ship internationally?
Yes! We offer international shipping to selected countries. Shipping costs and delivery times will be shown at checkout.
Where can I find more information about your products?
You can visit our Product Page for detailed descriptions, ingredients, and usage instructions. If you still have questions, send us a message — we’re happy to help.
